Policy for Changing/Modifying name is not applied.

For cases where passenger name information needs correction, such as incorrect order of last name, middle name, and first name, Bamboo Airways provides the following assistance:

1. For cases requiring correction of the last name or middle name: No correction support will be provided, effective from 01/02/2024.

2. For cases of incorrect order of last name, middle name, and first name:

• Tickets issued before 31/01/2024: Support for correcting the name order is provided free of charge.
• Tickets issued from 01/02/2024: A service fee of 108,000 VND/ticket/time (including VAT) will be applied for rearranging the name in the correct order of last name, middle name, and first name.

To make a request, please contact:

1. Via Email:

• Please email your change request to 19001166@bambooairways.com, using the email address associated with your booking, attach images of identification card or passport of the old and new passengers and follow the provided template.
• Bamboo Airways will send a confirmation email regarding the name change to your registered email.
• Customers should reply to the email or call from our hotline at +8419001166 to confirm the name change.
• An email with updated name will be deliverd to your registered email.

2. Authorized ticket offices:

• Customers can visit their nearest Bamboo Airways ticket office to receive detailed guidance on their itinerary changes.
• Please ensure to bring along the passenger's valid identification card or passport, and the booking reference (PNR) of your successful flight ticket booking.

Note:

• Requests for support should be submitted at least 7 hours before the original departure time
• Name correction support will not be available for tickets that have been used for at least one flight segment
• The passenger's name must be complete and accurate as on the identification document/passport (including surname, middle name, and first name)
• If your full name is incorrect or incomplete compared to the passport, you may be refused check-in. You will need to purchase a new ticket and may request a refund for the old ticket according to the fare conditions purchased