Late-coming, Go-show, Last-minute ticket sales

1. Late-coming

- Late-coming passenger: passenger that show up late at the check-in counter or late at the departure gate, no later than 30 minutes after takeoff. Passenger with tickets under the above cases will be allowed to move to the next available flight no later than 48 hours from the actual departure time of the late-coming flight.

- Late-coming Support Solutions only applicable for 1 time per customer

- Applicable from October 12, 2023 until further notice for ticket departing from October 12, 2023.

Cases Fare types Late-coming support solutions
1

For all fare types with general ticket confitions that not permitted to change itinerary/flight date and time, e.g., Economy Saver Max

Not applicable
2 For all fare types with general ticket conditions (group fare included) that only permitted to change itinerary/flight date and time before departure (at least 3 hours prior to ticketed flight for Domestic routes), e.g., Economy Saver

- Charge a fee of 700,000VND/pax/segment (VAT included) + difference (if any), applicable for adults, children;

- Free of charge for infants under 2 years old

3 Economy Flex (Fare class: Y, W, B, H)

Free of charge (except for Lunar New Year period, applied as in case 2)

(Lunar New Year 2024: From January 20, 2024 to January 27, 2024)

4 For all fare types with general ticket conditions (group fare included) that permitted to change itinerary/flight date and time after departure (within 3 hours prior to ticketed fight and after ticketed flight for Domestic routes), e.g., Economy Smart, Economy Flex (other fare classes) Refer to general rules
5

- Bamboo Club redemption tickets
- Sponsorship/gift tickets
- Prepaid card tickets of the Unlimited type

- Charge a fee of 700,000 VND/pax/segment (VAT included), applicable for adults, children;

- Free of charge for infants under 2 years old

 

2. Go-show

- Go-show passenger: Passenger who has a ticket to depart in the future, want to change their ticket to depart immediately within the time frame at the airport (03 hours for domestic flights, 05 hours for international flights). Goshow is only applicable at the airport.

- Applicable from August 28, 2023 until further notice for tickets departing from August 28, 2023

BAMBOO BUSINESS BAMBOO PREMIUM BAMBOO PREMIUM
Economy Saver Max Economy Saver Economy Smart Economy Flex Premium Smart Premium Flex Business Smart Business Flex
Not allowed Allowed Allowed Free Free Free Allowed Free

 

*Note:

  • "Not allowed": Goshow is not applicable
  • "Allowed": Go-show is applicable and rebook according to fare rules
  • "Free": Go-show is free, not plus fare difference, new flight and previous flight must have the same itinerary 

3. Last-minute ticket sales

- Last-minute ticket sales is selling tickets from 4 hours to 40 minutes before departure time, applicable at the airport ticket office.

- Conditions:

  • Applied to airport of departure Airport Ticket Offices
  • Allow to sell last-minute ticket for fare class O or higher fare classes