Yes, baby’s milk and stroller are allowed, subject to the number of occupied seats in the flight.

You may carry those devices in your check-in baggage.

Yes, baby’s milk and stroller are allowed, subject to the number of occupied seats in the flight. For flights with available seats, you can check-in at the gate, before boarding.

For flights with full load, please check-in at check-in counter.

From 01-Jul-2024, Value Added Tax in Vietnam will remain at 8%. In case you find that you are charged 10% for air tickets and ancillaries, please contact Bamboo Airways’ Contact Center for tax refund.

In case customers request to change flight hour/date, please follow one of these options:

1. Website or mobile application of Bamboo Airways: Visit Bamboo Airways website or mobile application, select "My Booking" enter your information as instructed to retrieve your booking details then follow these steps:
- Select "Change Flight," input the desired departure date, and search for available flights
- Select the flight and verify the applicable fee (if any). This fee includes fare differences (if applicable) and rebooking fees (according to fare conditions)
- Complete the payment using a credit card or a domestic card.

2. Bamboo Airways Ticket Offices: Please visit the nearest Bamboo Airways ticket office to receive detailed guidance. Please ensure that you bring along the passenger's valid identification card or passport, the email confirmation of the successful flight ticket booking.

Note: Changes to reservations and itineraries are subject to the conditions specified in the fare rules.

After the transition to the new Passenger Service System, Bamboo Airways temporarily does not provide customers self-service options for modifying flight itineraries through our website and mobile application. Please contact our Call Center or authorized ticket offices for the necessary assistance.

1. Call Center:

- Customers can contact the hotline at 19001166, using the phone number associated with their ticket reservation for verification.

- Bamboo Airways will provide a quotation (if applicable) with available payment methods. Customers should carefully review to confirm the information provided and proceed with the payment (if necessary). After the successful completion of these procedures, customers will receive a confirmation email with the updated itinerary."

2. Authorized ticket offices:
- Customers can visit their nearest Bamboo Airways ticket office to receive detailed guidance on their itinerary changes. Please ensure that you bring along the passenger's valid identification card or passport, and the email confirmation of the successful flight ticket booking.

*Note:

- Time for requesting itinerary changes: Must be at least 3 hours before the originally scheduled departure time.

- All changes can only be processed at the original ticketing location or at Bamboo Airways' authorized ticket offices.

In the event that you cannot continue your flight as originally scheduled and need to request a refund/exchange of your airline ticket, please contact the place where you purchased the ticket directly (including representative office, authorized agents, or a Bamboo Airways ticketing office)

The refund policy for airline tickets and supplementary services is applied based on the fare conditions and supplementary services announced to you at the time of ticket purchase.

- For tickets using Pay now or Pay later method purchased via Bamboo Airways website or mobile application: Please use the email address associated with your booking to send request to 19001166@bambooairways.com, providing information such as booking reference/ticket number, flight itinerary, name, date of travel, etc.,OR contact the nearest Bamboo Airways branch/ticketing office for assistance.

- For Paylater tickets with cash at a ticketing office or bank branches: please visit a Bamboo Airways authorized office in Vietnam to request a refund.

After the transition to the new Passenger Service System, Bamboo Airways no longer supports name change policies. For tickets purchased before September 26, 2023, please contact our Call Center or ticket offices for assistance.

Upon the completion of the transaction refund by Bamboo Airways, the refunded amount will be transferred to your issuing bank. The timeline for funds to be returned from the bank to the card/account of the customer varies according to each bank's policies. Typically, it is expected to take approximately 15 business days or during the next billing cycle.

Currently, there is no confirmation email sent to passengers after completing the involuntary flight change procedure. To review the flight itinerary, please access the My Booking section on our website.

Infants are considered as passengers aged from 0 to under 2 years (i.e., those who have not yet celebrated their second birthday) based on their age at the time of the departure of the first flight in the travel itinerary. These passengers will be provided with services in accordance with the airline's standards for infrant in this age range.

Requirement: The entire travel itinerary must be issued under a single ticket. Furthermore, the time span between the departure date of the first flight and the final flight in the journey should not exceed one year.

Error: The first name and middle name fields can only display a maximum of 20 characters (including spaces). If the name exceeds 20 characters, the system cannot display all the information, leading to missing characters in the first and middle name fields.

Instruction: The airport ticket office or call center will add the missing characters in the first and middle name fields (this part will follow the order on the passenger's identification documents, and there will be no service fee for reissuing the ticket with the correct name).

Due to system limitations, infants with long full names will be automatically shortened. In case you travel with infants having long full names, please input only first characters of middle names while still inputting all characters of last names and first names.

Please kindly input your full name in the correct order as shown on your personal identification documents. In the event that you mistakenly declare the order of your given name, surname and last name, Bamboo Airways provides support by rearranging the name order without charge for passengers holding tickets issued prior to January 31, 2024. For tickets issued from February 1, 2024 onwards, Bamboo Airways implements a fee of 108,000VND per ticket per alteration (inclusive of VAT).

The internet booking engine allows ticket booking and issuance at least prior to 01 hour before departure time.

In case of urgent travel, passengers may purchase tickets at the last-minute ticket counter at the airport. View details.

After payment is completed, the confirmation email will be delivered to your booking's registered email address. If you do not receive the email within 01 hour, please contact Customer service center for support.

After selecting the "Pay Later" payment option, the system will display a confirmation screen for a successful reservation, providing you the booking reference code and the deadline for completing the payment (according to your local time). An email confirming the booking details and instructions on how to complete the payment will be sent to the registered email address associated with the booking.

To finalize the payment and receive your ticket, you can choose from the following payment channels:

- Access the "My Booking" section on the website or mobile app, enter the booking reference code to review the booking details, and proceed with the payment.
- Use various electronic applications, ATMs, or bank counters.
- Use the ViettelPay electronic application, VNPOST payment points, and Payoo services.

After selecting the "Pay Later" payment option, the system will display a confirmation screen for a successful reservation, providing you the booking reference code and the deadline for completing the payment (according to your local time). An email confirming the booking details and payment deadline (in GMT) will be sent to the registered email address associated with the booking.

During booking flow on Bamboo Airways' website, at the Payment page, please choose "Do you want to use a voucher?" then enter the Card Number and PIN, select "Apply" to make the payment with the e-voucher. The screen will display the remaining amount to be paid and the remaining balance on the card if customers agree to use the e-voucher for this transaction. If the amount on the E-voucher is less than the booking amount, customers can pay the additional amount using credit cards accepted by Bamboo Airways.

Please check below link for instruction of voucher usage: https://www.bambooairways.com/vn/en/book/bamboo-and-more/bamboo-gift-voucher.

In the event that the available balance within the E-voucher is insufficient to cover the total payment, customers may settle the remaining amount using the credit card payment method. Currently, local payment methods such as ATM/Napas, Momo, VietQR, VNPay, and the like, are not compatible for concurrent use with the e-voucher in the payment process.

Please check below link for instruction of voucher usage: https://www.bambooairways.com/vn/en/book/bamboo-and-more/bamboo-gift-voucher

Customers may make payment using a maximum of 3 e-vouchers for a single booking. If the total value of the vouchers exceeds the total amount due, the remaining balance can be utilized for subsequent transactions, depending on the voucher type.

Conversely, if the total value of the 3 e-vouchers is less than the total amount due, customers will be limited to utilizing a maximum of 2 e-vouchers and covering the remaining costs through a credit card transaction.

Please check below link for instruction of voucher usage: https://www.bambooairways.com/vn/en/book/bamboo-and-more/bamboo-gift-voucher

Based on the passenger’s travel plans, PVI Insurance provides insurance programs with appropriate benefits.

For one-way trip, your coverage includes:
+ Personal accident
+ Travel inconvenience benefits: cancellation, curtailment, loss of baggage/travel documents, baggage delay...

For round trip, your coverage includes:
+ Personal accident
+ Travel inconvenience benefits: cancellation, curtailment, loss of baggage/travel documents, baggage delay.
+ Medical expenses incurred for accident and disease/illness (International Plan includes Epidemic Cover), emergency medical evacuation.

For more information about BambooCARE travel insurance, please click here.

Passengers can purchase BambooCARE even if they are not Vietnamese citizens and/or do not reside in Vietnam, as long as you are a Bamboo Airways passenger on a flight departing from Vietnam.

- Infants must be at least 14 days old to qualify.

- Infants under 2 years old traveling with an insured adult are covered for free.

Insurance premiums are calculated based on the following factors:

- Flight (One way or Round trip)

- Region (Vietnam, ASEAN, Asia & Worldwide (Excluding Cuba))

- Lead time purchasing insurance before the departure date (for example: 6 or 15 days before the departure date)

- Trip duration (for example: One-way trip or Round-trip for 3 days)

- If incorrect personal information has been entered due to incorrect spelling or characters when purchasing the flight ticket, passengers need to contact Bamboo Airways for assistance of name amendment or purchasing new ticket and contact PVI Insurance for the policy amendment.

- If customers do not contact PVI Insurance then PVI Insurance could not indemnify in case of insurance event.

No, BambooCARE Policy only covers for your one-way or Round- trip. We don't cover for Multiple Destination trips.

In case of voluntary flight change due to customer’s request, please contact PVI Insurance at least 24h before the first departure date issued in the flight ticket to amend the policy the via Hotline 02433882088 or email bamboocare.support@pvi.com.vn

• For changes no impact on Premium: These adjustments include typographical errors, additions, or modifications to customer information such as Full name, date of birth, or changing to a new itinerary with the same duration as the original flight without impacting insurance premium; PVI Insurance will update the insurance contract and send email to customers.
• For changes impact on Premium: due to adjustments such as passenger splitting, changing reservations to a different date, altering the flight itinerary with a change in the duration of the trip, or modifying the travel itinerary close to the departure date, leading to the change(s) in insurance premium. Any changes impact insurance premiums result in a change in premium. If premium is increased, you will be required to pay additional premium. However, if premium is decreased, it will not be refunded.

- In case of changes due to the Airlines, please contact PVI Insurance via Hotline 02433882088 or email bamboocare.support@pvi.com.vn and provide proof that the flight was changed due to the Airlines.

- Upon receiving information from our valued customers regarding flight schedule changes made by Bamboo Airways (within 24 hours before the scheduled departure time), PVI Insurance will adjust the insurance certificate with the rule of +/- 3 days as below:

• The rule of +/- 03 days: Extension of insurance coverage up to maximum 3 days (only for the return flight). The extension covers any Insured Person whose actual itinerary does not correspond to the original itinerary due to rescheduling of flight by Airline. PVI Insurance, will honor valid claims in such a scenario.

Changes applying rule of +/- 3 days for the below cases:

• Airlines cancel the return flight or delays the flight more than 03 hours before the scheduled departure time or
• Airline changes the customer's return flight within 24 hours before the scheduled departure time.

Changes applying rule of +/- 3 days can be done as below:

• Changes in the itinerary within the range of +/- 03 days (only for the return flight) do not require any action on your part. The insurance coverage will apply to the new schedule, following PVI Insurance's Policy Wording.
• For changes in the itinerary exceeding +/- 03 days (only for the return flight) please contact PVI Insurance at the hotline number (+84) 243 388 2088 to update the relevant modifications.

- In case of other situations that the airline changes, it will be applied according to the case of “Customer Requests Changes”

You can request a Value Added Invoice when purchasing a flight ticket with BambooCARE Travel Insurance in 2 ways as follows:

Method 1:  While booking tickets on Bamboo Airways' website or mobile app, on the successful booking confirmation page, click on the attached VAT invoice request link, please fill in the following information:
-    Tax code
-  Company name/Company address
-  Reservation code (PNR)
-  Reservation email
-  Invoice type: Sale or Refund

Method 2: Please access the link https://portal-invoice.bambooairways.com/ (or https://invoice.bambooairways.com/), fill in the information as listed above.

After successful registration, the invoice will be automatically sent via email to you within 5 working days.

Notes:
• Time to declare and get invoice: Within 72 hours from the date of ticket issuance.
• Tickets and insurance services must be paid in the payment currency of Vietnam Dong (VND)
• In case an insurance service refund transaction occurs, a refund invoice will automatically be sent to the customer's email if the customer has registered to receive the invoice when purchasing the service.

• For unused tickets (customers haven’t taken any flights yet)

+ Please contact PVI Insurance via Hotline 02433882088 or email at bamboocare.support@pvi.com.vn at least 7 days prior to first departure date as stated in the Itinerary provided no claim has been paid. Premium will be fully refunded within 30 - 45 working days from the date of cancellation request.
+ Within 07 days before the first departure date as stated in the Itinerary, the policy remains unchanged and the insurance premium cannot be refunded.

• For partially used tickets (1st leg have been taken): the policy remains unchanged and the insurance premium cannot be refunded.

Passengers can purchase BambooCARE insurance online through the following methods:

- During the flight booking process on the website https://www.bambooairways.com/ or the Bamboo Airways mobile application.

- On Bamboo Airways mobile application, customers can purchase additional insurance after obtaining your ticket through the Manage Booking section.

The coverage begins at check-in on the first departure date for a scheduled flight, after entering the security check point.

The coverage for flight cancellation begins on whichever is the later between:
(i) the date of issuance of the policy or
(ii) the date falling sixty (60) days prior to the first departure date.

For one-way trip: Coverage ends upon the Insured Person’s arrival to the airport at the destination.

For round trip:
+ Coverage ends once the Insured Person has left the airport premises at the return destination in Vietnam or upon expiry of 182 days from the first departure date, whichever is the earlier; or,
+ If the return destination is outside Vietnam, when the Insured Person checks in at immigration outside the return destination.

Coverage for flight cancellation terminates on the first departure date.

• Please call PVI BambooCARE Customer Service 24/7 at Hotline (+84)2433882088
• Please call this number for more details before taking any action. For outpatient treatment (where applicable), please retain all original receipts and file claim upon return to Vietnam.

Insurance coverage excludes any extreme sports and sporting activities including any professional competitions or sporting events in which the Insured Person receives compensation, and other activities as stated in the Exclusions.

If the return flight is delayed due to unforeseen circumstances beyond the passengers' control, PVI Insurance will extend the insurance period for 7 days without an additional premium, but the total insurance period shall not exceed 182 days.

Unforeseen Circumstances refers to adverse weather conditions, natural calamity, mechanical breakdown or derangement of the aircraft, the Insured Person is denied boarding due to over-booking of the Scheduled Flight, Sickness or Injury sustained by the Insured Person.

If the first leg of the round trip flight has started, the policy cannot be canceled or refunded.

According to the provisions of law, the Policyholder/Insured Person has responsibility for notifying the insurance company of any important factors related to the issued Insurance Policy so that insurance company consider adjusting and amending the insurance policy accordingly. If you do not notify the insurance company of the change(s), the insurance validity would be impacted and become void.

• The insurance buyer and the Insured Person undertake to comply fully with all laws and regulations relating to purchasing insurance via Bamboo Airways' electronic ticketing system in accordance with the regulations of the country where the insurance is purchased.
• The insurance buyer makes the premium payment for the Insured Person and undertakes that the Insured Person is eligible to be insured, that his/her name is on Bamboo Airways’ ticket and is issued a Certificate of Insurance for the scheduled flights within the territory of Vietnam or departing from Vietnam.
• The Policy holder and the Insured Persons commit to read, understand, agree, and comply with the instructions and content clearly stated in the Insurance documents and other related documents provided by PVI during the flight booking process and purchasing BambooCARE Travel insurance.

Passengers need to provide confirmation of loss or damage of luggage from an airline representative, invoices and receipts proving lost or damaged luggage value and invoices and receipts for repairing or recovering damage and loss.

Passengers need to contact PVI Insurance via Hotline 02433882088 or email bamboocare.support@pvi.com.vn. Written notice of claims must be submitted to PVI Insurance within not later than 30 days after any event which may give rise to such claim by submitting to PVI Insurance a claim form as provided by PVI Insurance.

In case additional documents are requested, PVI Insurance will notify the customer within 05 working days.

In case claims are valid, PVI Insurance will proceed to settle the compensation within 15 working days.

Members need to provide a personal email address to be able to: 

• Get Bamboo Club membership number after registration. 

• Receive email Notification of monthly account balance from Bamboo Club. 

• Update the latest promotions from Bamboo Club.

Members need to provide a personal email address to be able to: 

• Get Bamboo Club membership number after registration. 

• Receive email Notification of monthly account balance from Bamboo Club. 

• Update the latest promotions from Bamboo Club.

You can view the information HERE. 

Method 1 

Log in to your account on the app: enter the email address used to register (instead of the membership number) and the password set previously. Upon successful login, you will see your membership number. 

If you don't remember your login password, click "Forgot Password" – the system will send you an email to create a new password. You check email and follow the instructions to create a login password. 

Method 2 

Contact Bamboo Club (Email bambooclub@bambooairways.com) and provide your full name, email, phone number, ID number or passport number. Or message via zalo: (Bamboo Club – Bamboo Airways) we will reply the membership number if customer information has been stored. 

Bonus points: use to convert to rewards such as: Bamboo Airways products & services (plane tickets, baggage, voucher access to First Lounge by Bamboo Airways Business Lounge in Vietnam…) and services from partners with Bamboo Club. 

The bonus points are valid for 36 months. 

• Formula for calculating bonus points= [Distance (miles) between departure airport and arrival airport] x [other bonus coefficient] 

• You can buy bonus points according to the instructions HERE. 

For flights that have been flown within 12 months but have not accumulated points and subsequent flights, members can accumulate points according to the instructions HERE. 

Bamboo Airways regrets to say No in this case. The mileage of each flight is only credited to a single accumulative account. 

According to the rules of participating in Bamboo Club program, the accumulated points will be calculated according to the flight class that the member has purchased. In this case, members will be awarded points based on the economy ticket class. 

Tickets purchased with Cash & Points will be awarded points according to current regulations of the Bamboo Club program, similar to regular tickets.

Tickets purchased with Cash & Points are similar to regular purchase tickets; therefore, they can be exchanged according to the fare rules.

The minimum number of points to use Cash & Points products is 4,000 points/1 passenger/1 flight sector (Domestic) and 6,000 points/1 passenger/1 flight sector (International).

For example, a member purchasing 1 return ticket (2 flight sectors) will need a minimum of 8,000 points (Domestic) and 12,000 points (International).

*Note: The number of points required to redeem your ticket will vary depending on the time of your flight (peak or off-peak). 

Paid points for a ticket purchased with “Cash & Points” are not refundable.

Bamboo Club members can purchase air tickets by Cash & Points for accompanying guests, provided that the accompanying guests must have the same booking reference as the member. However, in case of planned changes, it is permissible to separate the booking code and not require the member to accompany relatives during the journey.

Bamboo Club members can use Cash & Points to purchase tickets at Bamboo Airways’ website/mobile app or sales offices.

Issued award tickets are not refundable.

Issued award tickets are allowed to change the itinerary, date and time of flight in case the date of travel that the member wishes to redeem is still available. Members may have to pay additional fees, taxes, surcharges ... arising from the aforementioned change.

- To join a family account, family members must be Bamboo Club members.
- A member who is 18 years old or older, has not joined any family account, is eligible to invite other family members to form a family account. The inviter will be the Head of Household.
- The family account has a minimum of 2 members and a maximum of 10 members, including the head of household and the invited members.
- Family members include: parents, parents-in-law, legally recognized foster parents/guardians, spouse, children, legally recognized adopted children.

For members who lose their cards, Bamboo Club will support printing physical cards when members need them, with a fee of 100,000 VND/card.
Please see information about BAMBOO CLUB PHYSICAL CARDS POLICY at the attached link.

After tier-matching is successful, the system will send a notification of the new tier via email. After 15 working days, you will receive the physical card (in Vietnam).

Note: For members with overseas addresses - will use the account information on the app instead of the physical card to enjoy the member privileges, because Bamboo Club currently does not support sending cards abroad.

You need to take 15 flights of Bamboo Business Flex/ Business Smart or 30 flights Bamboo Premium Flex/ Premium Smart or Bamboo Economy Flex/ Economy Smart/ Economy Saver or 3000 qualifying points to upgrade First.

Bamboo Club supports members with tier-matching, not points matching.
The horizontal transfer from the Membership card of other airlines to the corresponding card class of Bamboo Airways is for the purpose of helping customers enjoy experiences with equivalent services at Bamboo Airways. Members cannot convert points accumulated from other airlines to Bamboo Airways or vice versa, and the number of qualifying flights/qualifying points can only be accumulated when flying with Bamboo Airways.

When you have not taken any flights with Bamboo Airways and tier-matching is successful, you will still enjoy the benefits corresponding to each card class (check-in at the business counter, free extra pounds of checked baggage, use use the priority aisle at the boarding gate area…).

You will be rewarded with 100 points / 1 successful referral.
Successful referral: is when the new member has activated the account, created a PIN, created a password to log in to the member account.
New members upon registration will be rewarded with 500 points. Register on Wednesday and get 1,000 bonus points
Please see program information HERE.

For more information about Bamboo Club offers, please click HERE.

Bamboo Gift Card (also "Gift Card" or "Voucher") is the digital card that can be purchased on the website www.giftvouchers.bambooairways.com. You can buy a Gift Card with the amount you prefer and send it to the intended recipient via email. The Gift Card can be used to pay for Bamboo Airways' flights and additional services.

To use the Gift Card, select the flights you are interested in on Bamboo Airways website www.bambooairways.com or Bamboo Airways Mobile App. Then enter the Card Number and Card PIN, which you will receive after completing the purchase of a Gift Card, in the Voucher Number and Voucher PIN box. In the event that the booking amount is equal or exceeds the available credit, the Gift Card will be fully used until it has no remaining value. If your Gift Card amount is lower than the booking amount, you can make up the difference by paying the additional amount by another method of payment accepted by Bamboo Airways.

Of course! You can buy a Gift Card for the later delivery. This is possible up to 60 days from the day of purchase. Your recipient will receive the Gift Card in his/her email inbox on the schedule day of delivery you have selected.

Do not worry, your order is safe with us. The Gift Card will arrive to the email address of Gift Card recipient usually in around 10 minutes after your online payment has been successfully accepted. If the recipient of your Gift Card has not received the Gift Card per email after 1 hour, please contact our Booking Center via 19001166 (24/7) or send email to giftvouchers@bambooairways.com. In case you have scheduled the delivery for another date, the Gift Card will arrive on that date. You can schedule the delivery up to 60 days before the event.

You can place the Gift Card order for the recipient’s name but you can put your email instead. Then you will receive the Gift Card via your email address. You can print the email, put it into a nice envelope and offer it to your gift recipient directly.

No. Bamboo Gift Cards are only available through Bamboo Airways’ online store which will be sent to the desired recipient through email.

You can pay for the Gift Card by any method of payment accepted by Bamboo Airways, including international cards (VISA, MasterCard, JCB) , domestic/ATM cards, QR code scanning and many more.

Upon placing an order, we will send you an Order Confirmation and a Payment Confirmation. The recipient of your Gift Card will receive a beautiful email with the gift card design you have selected. Inside the email he or she will find Card number and all the information required for redeeming the voucher on Bamboo Airways website www.bambooairways.com. You can also check the Terms and Conditions of the Gift Card following the link you received in the email.

You can check your balance anytime on our customer portal https://giftvoucher.bambooairways.com/en-gb/CheckBalance