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Dear Valued Customers,

In accordance with Circular 40/2024/TT-NHNN from the State Bank of Vietnam (SBV), starting from January 1, 2025, Bamboo Airways would like to notify customers about the requirement to update biometric information before carrying out transactions with Bamboo Airways through online payment methods.

Effective Date of the Circular: The Circular will take effect from January 1, 2025, and requires all customers to update their biometric information and valid personal identification documents with banks and e-wallets before proceeding with online payments on the Bamboo Airways website and mobile application.

In case of errors during the payment process, please contact our support hotline at +84 19001166 or via email: 19001166@bambooairways.com.

We thank you for trusting and using Bamboo Airways services!

Best regards,

Bamboo Airways

Dear Valued Customers,

To enhance service quality, Bamboo Airways will transition its call center and upgrade its multi-channel customer care system from December 23, 2024, to December 25, 2024. During this time, some call center numbers will be temporarily unavailable.

Details of the affected periods and numbers are as follows:

1. December 23, 2024

- Affected hotline: 19001166

- Service disruption: 6:00 PM – 8:00 PM

2. December 25, 2024

- Affected hotline: 19001133

- Service disruption: 6:00 PM – 8:00 PM

Important Notes

During the upgrade, you can reach Bamboo Airways through the following channels:

Alternative hotlines: 19001133 (on December 23) and 19001166 (on December 25)

Online channels:

• Web chat
• Bamboo Airways Fanpage
• Zalo Official Account - Bamboo Airways & Bamboo Club
• Support email: 19001166@bambooairways.com

We hope this transition will improve service quality, ensuring seamless and efficient handling of customer inquiries. Bamboo Airways values all feedback from our customers and partners as we continuously strive to enhance and perfect our services.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

Best regards,
Bamboo Airways

To improve service quality and optimize information updates for our passengers, starting from December 26, 2024, Bamboo Airways will officially implement the feature of sending Flight Schedule Change Notifications via the Zalo app.

Specifically, for flights with schedule changes, passengers will receive a Flight Schedule Change Notification sent from the Zalo Bamboo Airways Official Account (Zalo OA) to the Zalo account registered with the phone number used to book the ticket. If the Zalo message is not read or delivered successfully within 15 minutes to 2 hours (depending on whether the flight schedule change occurs on the day of the flight or later), the airline will resend the notification via SMS.

Illustration of a Flight Schedule Change Notification from Zalo Bamboo Airways OA

At the same time, Bamboo Airways will continue to send Flight Schedule Change Notifications to the email address registered by the passenger to ensure that information is updated completely and promptly.

Additionally, Bamboo Airways encourages passengers to access the My Booking section on the Bamboo Airways website for proactive, quick, and convenient flight schedule updates.

For any inquiries, passengers can contact or refer to:

• Customer Service Hotline: 1900 1166
• Email: 19001166@bambooairways.com
• Fanpage: https://www.facebook.com/BambooAirwaysFanpage
• Website: https://www.bambooairways.com

Thank you for trusting and choosing to fly with Bamboo Airways!