Late-coming, Go-show, Last-minute ticket sales
1. Late-coming
- Late-coming passenger: passenger that show up late at the check-in counter or late at the departure gate, no later than 30 minutes after takeoff. Passenger with tickets under the above cases will be allowed to move to the next available flight no later than 48 hours from the actual departure time of the late-coming flight.
- Late-coming Support Solutions only applicable for 1 time per customer
- Applies to tickets issued from March 1, 2024 and re-issued from March 8, 2024
| BAMBOO ECONOMY | BAMBOO BUSINESS | ||||
|---|---|---|---|---|---|
| Economy Saver Max | Hot deal | Economy Smart | Economy Flex | Business Smart | Business Flex |
| 700.000 VND + difference (if any) |
700.000 VND + difference (if any) |
Unpermitted | Unpermitted | Unpermitted | Unpermitted |
2. Go-show
- Go-show passenger: Passenger who has a ticket to depart in the future, want to change their ticket to depart immediately within the time frame at the airport (03 hours for domestic flights, 05 hours for international flights). Goshow is only applicable at the airport.
- Applies to tickets issued from March 1, 2024 and re-issued from March 8, 2024
| BAMBOO ECONOMY | BAMBOO PREMIUM | ||||
|---|---|---|---|---|---|
| Economy Saver Max | Hot deal | Economy Smart | Economy Flex | Business Smart | Business Flex |
| Not allowed | Not allowed | Not allowed | Free | Not allowed | Free |
*Note:
- "Not allowed": Goshow is not applicable
- "Allowed": Go-show is applicable and rebook according to fare rules
- "Free": Go-show is free, not plus fare difference, new flight and previous flight must have the same itinerary
3. Last-minute ticket sales
Last-minute ticket sales is selling tickets from 05 hours to 30 minutes before departure time, applicable at the airport ticket office.
Timeframe for Last-minute Ticket Sales:
- For domestic flights: From 1 hour to 30 minutes before departure.
- For international flights departing from Hanoi/Ho Chi Minh City/Da Nang airport: From 3 hours to 50 minutes before departure.
- For international flights departing from other airports: From 5 hours to 50 minutes before departure.
Conditions of Application:
- Only applicable at the ticket office of the departing airport.
- Applicable booking classes:
- Passengers purchasing/changing last-minute tickets without checked baggage: Fare class H applies. If class H is not available, fare class Y applies.
- Passengers purchasing/changing last-minute tickets with checked baggage: Fare class Y or higher applies.