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Peach and apricot blossoms will be transported by Bamboo Airways as checked baggage with preferential rates.

Meeting the Demand

As a new spring approaches, the atmosphere of Tet Nguyen Dan (Lunar New Year) fills every corner of the country. This is also the time when those who make a living far from home prepare their luggage to reunite with family during the biggest celebration of the year. Alongside suitcases filled with clothes and belongings, it's common to see branches of peach and apricot blossoms purchased by people as Tet gifts, symbolizing wishes for luck and prosperity for their families.

Understanding the demand for transporting peach and apricot blossoms during the Tet At Ty 2025, Bamboo Airways is offering a service to transport these blossoms as checked baggage on domestic flights.

Sales period: from December 25, 2024, to February 5, 2025

Trevel period: from December 31, 2024, to February 12, 2025

Specifically, each passenger can transport one bouquet (maximum of 2 branches) with a fee of 450,000 VND per bouquet (*). Bamboo Airways recommends passengers pack/secure the flowers into a bouquet, covered on the outside, with dimensions not exceeding 150cm x 40cm x 50cm to ensure the best flower quality after the journey.

The quantity of transported peach and apricot blossoms on each flight is limited. Therefore, passengers who wish to transport these blossoms should contact and purchase the transportation package through Bamboo Airways' ticketing system, authorized agents, or the nationwide hotline 1900 1166.

With this service, Bamboo Airways passengers can easily bring the colors of spring home conveniently and completely.

Contact Information

To inquire about detailed information regarding Bamboo Airways' products and services, please contact:

• Facebook: www.fb.com/BambooAirwaysFanpage/ 
• Hotline: +84 1900 1166
• Email: 19001166@bambooairways.com 

(*) Price does not include VAT. 

Dear Valued Customers,

In accordance with Circular 40/2024/TT-NHNN from the State Bank of Vietnam (SBV), starting from January 1, 2025, Bamboo Airways would like to notify customers about the requirement to update biometric information before carrying out transactions with Bamboo Airways through online payment methods.

Effective Date of the Circular: The Circular will take effect from January 1, 2025, and requires all customers to update their biometric information and valid personal identification documents with banks and e-wallets before proceeding with online payments on the Bamboo Airways website and mobile application.

In case of errors during the payment process, please contact our support hotline at +84 19001166 or via email: 19001166@bambooairways.com.

We thank you for trusting and using Bamboo Airways services!

Best regards,

Bamboo Airways

Dear Valued Customers,

To enhance service quality, Bamboo Airways will transition its call center and upgrade its multi-channel customer care system from December 23, 2024, to December 25, 2024. During this time, some call center numbers will be temporarily unavailable.

Details of the affected periods and numbers are as follows:

1. December 23, 2024

- Affected hotline: 19001166

- Service disruption: 6:00 PM – 8:00 PM

2. December 25, 2024

- Affected hotline: 19001133

- Service disruption: 6:00 PM – 8:00 PM

Important Notes

During the upgrade, you can reach Bamboo Airways through the following channels:

Alternative hotlines: 19001133 (on December 23) and 19001166 (on December 25)

Online channels:

• Web chat
• Bamboo Airways Fanpage
• Zalo Official Account - Bamboo Airways & Bamboo Club
• Support email: 19001166@bambooairways.com

We hope this transition will improve service quality, ensuring seamless and efficient handling of customer inquiries. Bamboo Airways values all feedback from our customers and partners as we continuously strive to enhance and perfect our services.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

Best regards,
Bamboo Airways