Notice of Call Center Transition and Multi-Channel Customer Care System Upgrade

 

Dear Valued Customers,

 

To enhance service quality, Bamboo Airways will transition its call center and upgrade its multi-channel customer care system from December 23, 2024, to December 25, 2024. During this time, some call center numbers will be temporarily unavailable.

Details of the affected periods and numbers are as follows:

1. December 23, 2024

- Affected hotline: 19001166

- Service disruption: 6:00 PM – 8:00 PM

2. December 25, 2024

- Affected hotline: 19001133

- Service disruption: 6:00 PM – 8:00 PM

Important Notes

During the upgrade, you can reach Bamboo Airways through the following channels:

Alternative hotlines: 19001133 (on December 23) and 19001166 (on December 25)

Online channels:

We hope this transition will improve service quality, ensuring seamless and efficient handling of customer inquiries. Bamboo Airways values all feedback from our customers and partners as we continuously strive to enhance and perfect our services.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

 

Best regards,
Bamboo Airways