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In accordance with Directive No. 1027/CT-CHK dated February 26, 2025, issued by the Civil Aviation Authority of Vietnam regarding enhanced aviation safety measures, and based on risk assessments related to lithium battery fire incidents on international flights in early 2025, Bamboo Airways is implementing stricter measures to identify and promptly address potential hazards caused by short circuits and fires involving electronic charging devices containing lithium batteries. Specific measures are as follows:

1. Passengers must strictly comply with lithium battery device control regulations

Passengers must fully adhere to the regulations of the Civil Aviation Authority of Vietnam regarding the control of items containing lithium batteries, as outlined in Decision No. 1541/QĐ-CHK dated September 14, 2021. These regulations have been incorporated into Bamboo Airways' transportation policies and are published on the airline's official website, as well as at ticket counters and check-in counters at airports.

2. Regulations on carrying power banks on flights

Before boarding, passengers are required to proactively remove power banks from their carry-on luggage.

Onboard, passengers must keep power banks on their person or place them in a safe and easily visible location near their seat, ensuring they do not obstruct aisles or emergency exits.

The use of power banks or charging of electronic devices during the flight is strictly prohibited.

3. Handling abnormal situations

In the event of unusual temperature changes in a power bank or any device containing a lithium battery on board, passengers must immediately inform the flight attendants for necessary and timely action to ensure flight safety.

Bamboo Airways is not liable for any inconvenience or baggage loss (if any) resulting from emergency measures taken in accordance with regulations to address incidents involving lithium battery-powered items.

Bamboo Airways sincerely informs all passengers and appreciates your cooperation in ensuring the safety of all passengers and flights, as well as in complying with aviation safety directives from Vietnamese and international authorities.

Sincerely,

Bamboo Airways

Dear Valued Customers,

According to the announcement from the air traffic management authority, military drill activities will take place at Tan Son Nhat International Airport today (March 27). These activities may affect civil flight operations during certain timeframes.

Bamboo Airways will proactively update customers as soon as possible in case of any changes. However, in some instances, notifications may be issued close to the departure time.

To stay informed about your journey, please regularly check Bamboo Airways' official channels:

• Fanpage: facebook.com/BambooAirwaysFanpage
• Website: www.bambooairways.com

We sincerely appreciate your understanding and patience regarding these unavoidable disruptions. Bamboo Airways is committed to ensuring the highest level of safety and convenience for your journey.

Sincerely,
Bamboo Airways

At Bamboo Airways, we always cherish the precious moments of our passengers. To make those moments even more special, we have partnered with Sacombank to give the Business Lounge a fresh new look—creating a refined and cozy space where every journey begins with ease.

This collaboration is not just about a visual transformation but also a fusion of two brands with a shared commitment to elevating the customer experience. The lounge now boasts a modern, elegant design, featuring neutral tones accented with Bamboo Airways’ signature green, crafting a harmonious and relaxing atmosphere.

We understand that every passenger has unique needs. That’s why we have carefully considered even the smallest details—from plush armchairs and quiet workspaces to buffet counters offering a diverse and abundant menu.

And most importantly, with the support of Sacombank, we are delighted to offer exclusive privileges to the bank’s valued customers. This is a wonderful opportunity for you to experience this exceptional space and enjoy thoughtful, dedicated services.

Details: https://www.sacombank.com.vn/trang-chu/tin-tuc/tin-sacombank/2025/sacombank-va-bamboo-airways-hop-tac-khai-thac-phong-cho-thuong-gia.html  

The newly refreshed Bamboo Airways Business Lounge is more than just a place to wait for your flight—it’s a space where you can relax and unwind, feeling the care and attention we have thoughtfully prepared for you.

Come and experience it for yourself! Bamboo Airways believes you will truly feel the difference we have poured our hearts into creating.

Contact Information:

• Sacombank Hotline: 1800 5858 23 
• Website: sacombank.com.vn 
• Email: ask@sacombank.com 
• Bamboo Airways Hotline: +84 1900 1166