Transportation from the city center to the airport and vice versa
– Airport minibus services
– Airport taxi or public bus services
6
Move between terminals
– Passengers move between stations by bus.
Bus working hours: 6.00 am to 1.00 am the next morning (local time) with a frequency of 10-15 minutes/trip.
– Other means of transport (trams, public buses) are still available.
– At each station, there is a waiting room where a bus along with a operator staff and a system of signs are visible to assist passengers to move easily.
7
Check-in counters
– Domestic flights: Hall A – Domestic Terminal T1:
Check-in Counters A15 – A24.
– International flights: Hall B, Counters D1 – D4.
8
Utility services at the airport
– Free Wifi: “Noi Bai Airport Free Wi-Fi”
– Free water stands: placed in quarantine areas
– Luggage trolley:
+ Public lobby of 2nd floor of Domestic Terminal and 3rd floor of International terminal.
+ Quarantine area on 1st floor – Domestic Terminal and 1st floor – International Terminal.
– Charging electronic devices:
+ Domestic terminal (T1):
1st floor public area: 1 location in Lobby A, 1 location in Lobby E.
Quarantine area on 2nd floor – halls A, B, E each has 1 position.
+ International terminal (T2):
The lobby area on the 3rd floor: there are 02 positions on either side of the Information Counter.
Quarantine area on the 3rd floor: there are 09 positions located near Exit 21, 22, 23, 28, 31, 32, 33, 34, 35
– Services for kids:
+ 1 baby care room in the lounge of international departure lounge on 3rd floor, West wing, International Terminal T2
+ Play area at the international quarantine area, near the Exit No. 33
– Health services:
+ Location of emergency rooms at passenger terminals:
At Arrival Hall – 1st floor – West wing – International Terminal (T2);
At the isolation lounge – 3rd floor – East wing – International terminal T2;
At the arrival hall – 1st floor – Hall A – Domestic terminal (T1).
+ Contact:
Emergency medical team – phone: 04.3587,6600 ext 6300
9
Special services
– First Lounge by Bamboo Airways on the 3rd floor, Domestic Terminal (T1)
– Song Hong Premium Lounge on the 3rd floor, quarantine area of International Terminal T2, near Exit 4 and 9.
– VIP pick-up service upon request
10
Food services
– Bamboo cafe & Fastfood store on the 2nd floor, Hall E, Public lobby
– Burger King, Star Cafe, Chill, Bigbowl: 1st and 3rd floor, Public lobby, International Terminal T2.
– Burger King, Star Cafe, Popeyes, Two Tigers stand: 3rd floor, international quarantine area, International Terminal T2.
11
Shopping services
– Bamboo Souvenir Shop on the 2nd floor, Hall E, domestic quarantine area
– NIA – DFS DUTY FREE stalls at the center of the airport
– Department store and gift store
12
Bank services and ATM
At the Domestic Passenger Terminal (T1):
1st floor public area:
– 02 foreign exchange counters: Vietinbank and Asia Bank.
– Domestic isolation arrival, 1st floor, Hall A: 2 counters
– Domestic isolation arrival, 31st floor, Hall B: 2 counters
– Domestic isolation arrival, 1st floor, Hall E: 2 counters
International Terminal (T2):
– International isolation arrival, 1st floor, East end: 2 counters
– International isolation arrival, 1st floor, West end: 2 counters
1
Airport Name
Tan Son Nhat International Airport
2
General information
Tan Son Nhat International Airport consists of 2 Domestic Terminal (T3) and an International Terminal (T2).
Ground Floor (G floor) and 1st floor are the Arrival Terminal; 2nd floor is Departure Terminal
3
Location
Tan Son Nhat International Airport (Tan Son Nhat Airport) is located in Tan Binh Disctrict, Ho Chi Minh City. The airport is 8km away from the city center.
Transportation from the city center to the airport and vice versa
– Airport minibus services
– Airport taxi or public bus services
6
Move between terminals
– Terminals T1 and T2 are about 500m apart. Passengers move between stations by foot.
– Travel between T1 and T3: free shuttle bus (every 15–20 minutes), taxi, ride-hailing services, public bus.
7
Check-in counters
– Domestic flights: Starting from August 18, 2025, Bamboo Airways officially relocates all domestic flight operations to/from Ho Chi Minh City to Terminal T3. Check-in Counters: 43 –52.
– International flights (T2): in accordance to specific routes
8
Waiting/Guest areas
– Domestic Business Lounge:
+ The Sens Lounge: Level 4, Terminal 3, adjacent to boarding gate number 6 – 7
+ SH Premium Lounge: Level 4, Terminal 3, opposite the boarding gate number 12
– International Business Lounge: SASCO – Rose Business Lounge on the 2nd floor, International Arrival terminal at Tan Son Nhat airport, near Gate 8
– Sleep box service: SASCO Sleep Box on the 2nd floor of the International Quarantine area, near Gate 27.
9
Food services
– +84 Coffee Store in public lobby on ground floor, Pillar 7, International Terminal/ and on 3rd floor, International Departure Terminal
– Fresh2Go: on 1st Floor, near Gates 21-27, international Terminal/ on the 2nd floor, near Gates 21-27, International Terminal/ and the 3rd floor, International Terminal.
– Domino’s Pizza: in the Public Lobby, International Arrival Terminal
– Popeyes: in the Public Lobby of the International Departure Terminal
– Puro Gusto, Expresso To Go: at the Check-in area of the International Terminal
– Banh Mi Kep, Big Bowl, Star Café, Burger king: located in the public lobby of the International Terminal
10
Shopping Services
– SASCO Duty free good: located in the Quarantine area of the International Terminal
– Department Stores and Artwork Store
11
Luggage packing and storage services
- Domestic Terminal: check-in hall area
- International Terminal:
Location 1: Near the entrance to Door D1
Location 2: Near the entrance to Door D2
12
International currency exchange services
+ International Terminal:
Location 1: Near Departure Gate 17-18
Position 2: Opposite Check-in Counter D, Departure Terminal
Location 3: Behind the Police Border Gate, Arrival Terminal
Location 4: International Arrival Terminal (Exit)
13
Other services at the airport
Luggage Storing Counters: Pillar 13 & 14, International Terminal on ground floor
14
Lost and Found
- Domestic Terminal: 01 counter near Coveyor Belt 3, 4
- International Terminal: 01 counter located to the left of the Customs Inspection Area
1
Airport Name
Danang International Airport
2
General information
Domestic Terminal (T1), International Terminal (T2)
Transportation from the city center to the airport and vice versa
Taxi
Bus – Danabus – Operating hours: 5:00 AM – 9:00 PM
6
Move between terminals
Walking
Move from Terminal 1 to Terminal 2 via the pedestrian walkway, approximately 100 meters.
7
Check-in counters
- Domestic flights: Check-in hall is located on the 2nd floor of Terminal 1. Check-in counters No. 43–46.
- International flights: Check-in hall is located on the 2nd floor of Terminal 2. Check-in counters No. 1–54 (depending on terminal allocation for each day’s flights, as shown on the terminal's digital display board).
8
Business lounge
- Terminal 1:
C2 Business Lounge, Song Han Lounge, InterContinental Sun Peninsula Lounge – located in the departure (airside) area, 3rd floor; Nam A Bank Premier Lounge, Vietcombank Priority Lounge – located in the departure (airside) area, 2nd floor.
- Terminal 2:
CIP Orchid Lounges 1, 2, 3 – located in the departure (airside) area, 3rd floor.
9
Food services
Terminal 1:
+ Public area: Highlands Coffee, Tealive, Big Bowl, The Coffee Bean, Burger King, Lucky Coffee Restaurant
+ Restricted area (airside): Star Coffee, Highlands Coffee, Tealive, Heineken, Big Bowl, Pho 24, The Coffee Bean, Vietnamese Food Stall, Phuc Long Coffee & Tea
Terminal 2:
+ Public area: Urban Market
+ Restricted area (airside): Burger King, Crystal Jade, Puro Gusto, Coffee Inter Airside, Urban Market, Espresso To Go, Danang Kiosh, Shilla Noodles
10
Shopping Services
Terminal 1: A chain of souvenir, gift, and specialty product shops.
Terminal 2: Duty-free shops located in the restricted (airside) area, along with souvenir and gift stores.
11
Luggage packing and storage services
Luggage Wrapping Service:
Terminal 1: At Doors D2 and D3, 2nd floor
Terminal 2: Next to Check-in Counters No. 1 and No. 54, Check-in Hall, 2nd floor
12
International currency exchange services
Terminal 1: Ground floor (public area of the arrival hall) and public area on the 2nd floor
Terminal 2: Ground floor, public area of the arrival hall (to the right side of the arrival gate), or restricted area of the departure hall on the 2nd floor
13
Other services at the airport
Medical Support:
+ Terminal 1: Restricted area, ground floor, arrival hall
+ Terminal 2: Public area, 2nd floor, departure hall
Free Charging Stations:
+ Terminal 1: Public and restricted areas on the ground floor and 2nd floor
+ Terminal 2: Public and restricted areas on the ground floor, 1st floor, and 2nd floor
Children’s Play Area – Terminal T2: Isolation area, ground floor and 1st floor
Pharmacy: Next to check-in counter No. 54, 2nd floor, Terminal T2
Baggage Reorganization Area:
+ Terminal 1: Public area, 2nd floor, departure hall
+ Terminal 2: Public area, ground floor and 2nd floor, departure hall
SIM Card and Mobile Wi-Fi Booth:
+ Terminal 1: Restricted area, ground floor, arrival hall
+ Terminal 2: Restricted area, ground floor, arrival hall
14
Lost and Found
Terminal 1: Restricted area, ground floor, arrival hall
Terminal 2: Restricted area, ground floor, arrival hall
1
Airport Name
Cam Ranh International Airport
2
General information
Cam Ranh International Airport consists of Domestic Terminal (T1) and International Terminal (T2)
3
Location
Cam Ranh Airport, Cam Nghia Ward, Cam Ranh City, Khanh Hoa Province, Vietnam
Transportation from the city center to the airport and vice versa
Taxi services, public bus
6
Check-in counters
Hall D4 – Domestic terminal
7
Business lounge
Song Hong Business Lounge – 2nd Floor, Domestic Departure Terminal
8
Food services
Song Viet, Cherry Bloom – 2nd Floor, Domestic Departure Terminal
9
Shopping Services
Song Viet, Da Quy – 2nd Floor, Domestic Departure Terminal
10
Luggage packing and storage services
Da Quy, Cherry – 2nd Floor, Domestic Departure Terminal
11
International currency exchange services
BIDV bank – 2nd Floor, Domestic Departure Terminal
12
Lost and Found
Arrival hall
1
Airport Name
Phu Quoc International Airport
2
General information
The ground floor is designated for serving both international and domestic arriving passengers. After the arrival platform, there is a passage leading to the main central hall. In the middle of the arrival platform, a staircase is provided for passengers and greeters to access the departure hall located on the first floor.
3
Location
Duong To Commune, about 10 km from downtown Phu Quoc City, Phu Quoc Island, Kien Giang Province, Vietnam.
Transportation from the city center to the airport and vice versa
+ AIRPORT SHUTTLE BUS (DMK)
- Transfer service within Don Mueang Airport from 06.00 – 22.00 hrs. every 20 minutes.
- Peak hours are 07.15-07.45 hrs. and 17.00-17.45 hrs. every 15 minutes.
+ Car rental (ASAP, AVIS, Skyline Management, Prabhirarb, etc.)
Car rental with driver Airport Transfers, Hotels & travels Service
Counter:
- Domestic Passenger Terminal, Building, Building 2,Floor 1
- International Passenger Terminal, Building 1, Floor 1
+ Taxi-Meter
Counter Service : International Terminal Building 1, 1st Floor, Gate 8 and Domestic Terminal 2-storey building next to Gate 15 under the 7-storey parking building.
+ Public Van BMTA No.555
- Service Counter: Service Hall Building, Channel 1
- Route: Don Mueang Airport - Suvarnabhumi Airport
- Service available Monday - Friday from:
1. Morning time 05.00 - 09.00 hrs.
2. Evening time 16.00 - 18.10 hrs.
+ BTS Red Line station has a pedestrian link into the airport
6
Move between terminals
Transfer between terminals by a walkway.
7
Check-in counters
+ Terminal 2 (Domestic Flights Only)
+ Terminal 1 (International Flights)
Bamboo Airways's check-in counters at Row 3
8
Business lounge
1. Miracle Lounge
2.The Coral Executive Lounge
9
Food services
Burger King DMK, Bread Talk, Freshy Bar, Kin Café, KIN Donburi, Pepper Lunch, Sushi Den Express, Magic Food Park, Yentafo Kruengsong, Luk Kai Thong, Bonchon, Trang's Signature Grilled Por, Camden Food Co, Thai street Food, WHITE BUFFALO, Noodle Express, DEAN & DELUCA, Spaghetti Factory, Hang Lay Chocolate Curry, Khao So-I, Thai Curry Noodle, MOK Kitchen, Milch
10
Shopping services
Duty Free, The Royal Project, Christian Dior, Chanel, Estee Lauder, Lancome, SKII, Time Zone, Anello, Adidas, 7-Eleven, DoiTung Lifestyle, OTOP, Pandora, Tele Asset (dtac), Boots, Drugstore, Cosmetic Shop, AIS, Dịch vụ mát xa chân
Krungthai Bank, Krungthai Exchange, ATM Krungsri Bank, Bangkok Bank Exchange, ATM Krungthai Bank (KTB), ATM Siam Commercial Bank (SCB), Kasikorn Bank
13
Other services at the airport
Airport VAT refunds, AOT SMART CAR PARK, Playground, Baby Care Room, Diaper change, Lactation rooms, CHARGESPOT, Muslim Prayer Room, ID PHOTO EXPRESS, Reception room for Buddhist Monks, Mobile, visa on arrival, Charging Station, Left Baggage Service, Smart health Pro, Wheelchair Counter Service, Disabled Toilet, Samitivej Clinic, Drinking Water Service
14
Lost and Found
- BAV's Lost & Found:
AOTGA counter, near Baggage Claim no.5, International terminal 1
- Lost & Found Center:
For Pick up the property
There are 4 channels for the passengers who would like to contact as per followings:
1. Lost and Found counter at the departure hall on the 3 floor at terminal 2
2. Contact number : 02 535 1100 (24 hours)
3. Email : psd_dmk@airportthai.co.th
4. Passengers can report lost luggage through the online Lost Property form at https://lostandfound.airportthai.co.th/public-form/
